HOW TO PLACE AN ORDER?

Message us so we can send you the order form.

DO YOU ACCEPT CUSTOMIZED ORDERS?

Yes. We accept for any themes, colors, flavors, and add-ons.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Online transfer via BDO, BPI, Metrobank, Gcash or Maya.

DO I NEED TO PAY IN WHOLE RIGHT AWAY?

For custom cakes and cupcakes

You can pay the whole amount or pay 50% downpayment for order confirmation.

The other 50% shall be paid upon personal pick up or at least an hour before courier pick up.

(P5,000 and above orders shall be fully paid 2 days before the delivery)

For dessert table set ups

You can pay the whole amount or pay 50% downpayment for order confirmation.

The other 50% shall be paid a day prior the event or before set up.

For dessert signatures

Full payment is a must.

DO YOU ISSUE RECEIPT?

Yes.

ARE DOWNPAYMENTS REFUNDABLE?

Downpayments are non-refundable. Instead we offer change of date or transfer to another person as credit.
(Subject to approval - forfeited if cake is already prepared and informing of cancellation or postponing of event is too late.)

>Change of date and transfer< – Only if the order has not yet been made, rescheduled date will depend on our availability.

In case of any order cancellation, Downpayments are non-refundable.

LOCATION?

V. Mapa Sta. Mesa, Manila Area
Whole address given upon payment

DO YOU DO MEET UPS OR DELIVERIES

For a minimum order, we offer FREE meet ups or deliveries at:

SM City Sta. Mesa, QC

SM Mezza Residences, QC

For areas outside the said areas:

Cainta/Antipolo – P 1,500
UP Technohub – P 800
Victory Mall – P 700
Trinoma/ SM North Edsa – P 600
Fisher Mall / Tomas Morato – P 400
Banawe QC– P 300
SM Megamall – P 400
Shaw – P 300
San Juan/GH – P 300
BGC Taguig – P 500
Greenbelt Makati – P 500
SM Manila – P 300
MOA Area – P 800
Tagaytay – P 3,000

Other areas - message us directly

We are open to TNVS pick up/delivery but we will not be liable to all possible damages or loss during transport.

DISCLAIMER:

We do not use our client’s personal information for different purposes other than to deliver our service at the right place and time needed.

We do ask permission from the client if ever their face or any personal set up is to be uploaded on our website/social media pages.

I’M NOT HAPPY WITH MY ORDER, WHAT TO DO?

Message us right away for any concerns, we will do out best to sort whatever we can do.
We will gladly accommodate complaints that are reasonable and when it is obviously our fault.

To prevent such situations, kindly communicate with us all your desired details so we can take note of your specific preferences. Please don’t assume that we automatically know what you want. Just because we’re doing this for years now, we still don’t have the superpower of reading everybody’s mind. Everybody has their own preferences. 🙂

In same instance, if you let us take over the design details for custom products, please don’t assume it will be the same with your imagination in mind.

CAN I CHANGE MY ORDER?

Yes if

• Bulk/big order date is still 2 weeks away. (Only applicable to orders not requiring special pre-order or custom structure)

• The smaller cake/sweets order is still 3 days away.

• If the order hasn’t been prepared yet.
  

No if

• Bulk/big order date is less than 2 weeks away, but if really needed, we will asses how much will be the additional charge on top of the original price for us to execute the changes you want.

• If we have finished doing your order, but if really needed, we will asses how much will be the additional charge on top of the original price for us to execute the changes/revision you want.

• No if we have already started/prepared for your order and the change is entirely a different order/design from the original agreed.
  
  

  I WANT TO CANCEL MY ORDER
  

No problem, just note that all downpayments are NON-REFUNDABLE which is 50%. The other half can be refunded given that the goods/order are not yet rendered. If already on the way to delivery/picked up/delivered/consumed/rendered, nothing will be refunded.

FOR OTHER QUESTIONS, PLEASE MESSAGE US DIRECTLY OR ASK FOR OUR FULL TERMS AND CONDITIONS.

HOW CAN I CONTACT YOU?

You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.